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Providers and Clinical Teams
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I've initiated an integration with my EHR — what next?
Which appointment types can I use to schedule a video visit?
I added a new provider to Hale — how do I ensure their visits sync?
Why are my appointments not syncing to Hale?
Video Visit Scheduling
What browsers can I use to access Hale?
Direct Scheduling in Hale
Integrated Scheduling in athenahealth
Starting a Video Visit
Tips for Great Video Visits
Video Visit Troubleshooting
Mayo Clinic Health Education
I can hear my patient, but I can't see them.
How do I test my network connection?
Password Reset (Smartphone)
Password Reset (Web Browser)
Activating Your Account
Patient Account Setup (Smartphone)
Patient Account Setup (Web Browser)
I need an access code. How do I get one?
How do I get access Hale?
The phone number associated with my account incorrect so I can't receive my access code.
I'm trying to create an account but the app says "No Invitation Found."
How do I schedule a video visit?
How do I join a video visit?
Why do I need to put in my personal information to create an account?
How can I allow access to my camera and microphone?
I need to reset my password.
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