Sending Messages

Hale makes it easy to send secure messages to your patients – to respond to questions, follow up on care or coordinate around video visits.

While looking at a particular case, simply click the “Write a message…” bar at the bottom of the screen. This opens the composer, letting you write a message to the patient in that particular case. You can add attachments (e.g. a questionnaire or health education article) to the message by clicking the icons in the bottom left corner.


When you are ready to send your message, click the Send button in the lower righthand corner. Your message will appear in the case timeline and will be delivered to your patient immediately.





























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