To support integrated scheduling, your integration is configured to look for specific appointment types to sync to your schedule in Hale. This ensures that only the visits you want to conduct via Hale are pulled over from your schedule in the EHR.
During initial integration configuration a default video visit appointment type is created and configured – Hale Video Visit. You may use this to schedule appointments with any provider that is active in Hale and integrated with their schedule.
You're free to modify this appointment type or add others you would like to sync to Hale, however when you do you'll need to alert the Hale Health team so that we can update your integration configuration to look for these new appointment types.
If you are having trouble with integrated scheduling and have recently made changes to appointment types, departments or providers in either system please reach out to our integrations team so we can review your configurations and ensure you are set up for seamless scheduling syncs.