While your integration is set up for your entire team, individual users need to be mapped to their accounts in the EHR to facilitate scheduling.
Our integrations team will map all existing users during initial integration configuration — but if you add more team members afterwards, we'll need to configure their accounts individually to ensure integrated features work seamlessly for them. Simply reach out when adding a new, integrated user and we'll quickly get them set up to be able to use integrated features.
Additionally, if you are trying to schedule video visit appointments with a provider that has not been mapped you'll likely receive an automated notification via email. This will include the detail of the error, listing No Connected Provider Account and outlining the associated EHR ID of the user that is not properly configured.