No matter how you join a live video visit on the platform, you'll need to ensure you have granted access to your camera and microphone so your video feed can be sent to the visit. Unless you have privacy settings enabled or have already denied access to your camera, you should be prompted to enable camera and microphone access upon joining a video visit for the first time.
If you are having trouble enabling access – first try refreshing the session or re-opening the app to see if this helps or once again prompts you for access.
If you still cannot connect and share your audio/video, follow the detailed steps for your browser or operating system below to check that all settings are correct before trying to join the session again.
If You Are Using a Browser
Chrome – Desktop or Mobile
Open Chrome
At the top right, click More 
> click Settings
Under Privacy and security, click Site Settings
Click app.hale.co
For Camera and Microphone, toggle the dropdown to Allow
Safari – Desktop or Mobile
Open Safari, then select Preferences > Websites > click the Camera tab
Change the app.hale.co access and toggle the dropdown to Allow
Click on the Microphone tab
Change the app.hale.co access and toggle the dropdown to Allow
Firefox – Desktop or Mobile
Open Firefox
At the top right click Open Menu 
> Preferences (Options)
Click Privacy & Security, then scroll to Permissions
Click Settings for Camera and toggle the dropdown from Block to Allow
Click Settings for Microphone and toggle the dropdown from Block to Allow
Edge – Desktop or Mobile
Open Edge
At the top right click Settings and More 
> Settings
Click Site Permissions
Click Camera
Ask before accessing needs to be toggled on and https://app.hale.co:443 is listed under Allow
Navigate back to Site Permissions, Click Microphone
Ask before accessing needs to be toggled on and https://app.hale.co:443 is listed under Allow
If you see app.hale.co listed under blocked, for either the Camera or Microphone above, delete the entry by clicking the trash can on the right side of the the browser. Navigate back to app.hale.co and when prompted allow access to both the camera and microphone.
If You Are Using the Hale App
iOS
Tap Settings > Privacy > Camera
Scroll until you see your Hale Health app, toggle to enable the Camera (Note: Enterprise customers will need to look for their respective app and perform the same step).
*iOS will inherently have access to the microphone, there's no need to adjust from your privacy settings.
Android
Tap the menu button 
, then Settings > Apps > Browse to the Hale Health app > Permissions
Toggle to enable both the Camera and Microphone.
Notes For Specific Operating Systems or Devices
Windows 10
To help ensure a successful visit, you should also confirm that the global permissions for the Camera and Microphone are configured correctly.
Navigate to Settings > Privacy > Camera
Ensure Camera access for this device is on and Allow apps to access your camera is toggled On
Navigate to Settings > Privacy > Microphone
Ensure Microphone access for this device is on and Allow apps to access your microphone is toggled On
MacOS
Checking your MacOS global privacy settings, open System Preferences > Click Security & Privacy
Click Camera > make sure access is allowed by checking the radio box next to your browser name.
Click Microphone > make sure access is allowed by checking the radio box next to your browser name.
*Note: Safari won't be included in either the Camera or Microphone global Privacy & Security settings, this configuration is exclusive to 3rd party installed browsers; Chrome or Firefox.