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Providers and Clinical Teams

Training Resources

  • How-To Videos

Account Setup

  • Complete Your Profile
  • Select Your Issue List
  • Customize Your Notifications

EHR Integration

  • I've initiated an integration with my EHR — what next?
  • Which appointment types can I use to schedule a video visit?
  • I added a new provider to Hale — how do I ensure their visits sync?
  • Why are my appointments not syncing to Hale?

Inviting Patients

  • Patient Registration
  • Email Invitations
  • Video Visit Scheduling
  • In-Office Marketing

FAQs

  • What browsers can I use to access Hale?

Video Visits

  • Direct Scheduling in Hale
  • Integrated Scheduling in athenahealth
  • Starting a Video Visit
  • Tips for Great Video Visits
  • Video Visit Troubleshooting

Secure Messaging

  • Scheduling Messages
  • Mayo Clinic Health Education
  • Structured Questionnaires
  • Internal Messages
  • Sending Messages

Troubleshooting

  • I can hear my patient, but I can't see them.
  • How do I test my network connection?

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