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Patients

Password Reset

  • Password Reset (Smartphone)
  • Password Reset (Web Browser)

Activating Your Account

  • Patient Account Setup (Smartphone)
  • Patient Account Setup (Web Browser)
  • I need an access code. How do I get one?
  • How do I get access Hale?
  • The phone number associated with my account incorrect so I can't receive my access code.
  • I'm trying to create an account but the app says "No Invitation Found."

FAQs

  • How do I schedule a video visit?
  • How do I join a video visit?
  • Why do I need to put in my personal information to create an account?

Troubleshooting

  • How can I allow access to my camera and microphone?
  • I need to reset my password.

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