Patients

Password Reset

• Password Reset (Smartphone)
• Password Reset (Web Browser)

Activating Your Account

• Patient Account Setup (Smartphone)
• Patient Account Setup (Web Browser)
• I need an access code. How do I get one?
• How do I get access Hale?
• The phone number associated with my account incorrect so I can't receive my access code.
• I'm trying to create an account but the app says "No Invitation Found."

FAQs

• How do I schedule a video visit?
• How do I join a video visit?
• Why do I need to put in my personal information to create an account?

Troubleshooting

• How can I allow access to my camera and microphone?
• I need to reset my password.